How we respond to legal process.

The RoadWave service is operated by RoadWave USA LLC (“RoadWave”). This Policy describes how RoadWave USA LLC handles requests from law enforcement for user records, account information, and content held by RoadWave.

RoadWave does not voluntarily disclose user account information or content. We require valid legal process appropriate to the type of information requested before we will produce records to law enforcement. Examples:

• •Subpoena — for basic subscriber information (account creation date, email on file, sign-in IP).
• •Court order under 18 U.S.C. § 2703(d) (or equivalent) — for transactional records (check-in metadata, wave/match metadata, message metadata).
• •Search warrant — for content of communications (message bodies, profile fields, anything not metadata).
• •A valid international or state-equivalent process for non-U.S. requests.

We narrow disclosures to what the request actually covers and push back on requests that are overbroad, unduly burdensome, or outside the scope of what the legal instrument authorizes.

Where consistent with the law and the legal instrument, we attempt to notify the affected user before disclosing their information so they have the opportunity to challenge the request. We will not provide notice when notice is prohibited by court order, when there is a clear indication of an ongoing criminal investigation in which notice would be counterproductive, or when notice would risk imminent harm.

Emergency disclosures are voluntary, narrow, and based on what we believe in good faith is necessary to prevent the imminent harm. They are made under 18 U.S.C. § 2702(b)(8) and equivalent emergency provisions in other jurisdictions.

Law enforcement seeking emergency disclosure should email safety@getroadwave.com with the subject line “EMERGENCY DISCLOSURE REQUEST”, the requesting officer's contact information and agency, and a description of the emergency circumstances. We may follow up by phone to verify identity and the nature of the emergency before producing any information.

We will preserve account records for 90 days upon receipt of a written preservation request from a law enforcement agency, and may extend the preservation period once for an additional 90 days upon a renewed request. Preservation does not produce records — formal legal process is still required to compel disclosure.

Before sending a request, please consider whether RoadWave is likely to have the information you're looking for. We maintain limited data, organized around two distinct subjects: individual campers (guest accounts) and campground owners (business accounts). The records and retention rules differ.

For camper (guest) accounts

• •Account info: email on file, account creation date, last sign-in time. No real names; we don't collect them.
• •Profile fields the user chose to enter (display name, hometown, rig type, interests) — but only if not deleted by the user.
• •Check-in records: which campground, when, and when the 24-hour window expired or was cancelled. No exact site number — we don't collect it.
• •Mutual waves and crossed-path history are retained while your account remains active so RoadWave can remember people you connected with. Unmatched wave attempts are not shown to the other person and are not retained longer than needed to operate the feature, prevent abuse, and maintain system integrity. Wave and crossed-path records are deleted when you delete your account, except for limited trust, safety, legal, or compliance records described in this policy.
• •Message records: text content of messages between mutually-matched users. RoadWave is end-to-server (not end-to-end) encrypted, so plaintext is recoverable.
• •Consent records (legal_acks): per-field timestamps for age/terms/privacy/community-rules acceptance + the version strings in force at the time, plus IP and user-agent at signup.
• •Trust & Safety records: reports the user filed or that were filed against them, with reviewing notes.

For campground owner (business) accounts

• •Business contact info: business email, owner-supplied display name, optional phone number.
• •Campground entity info: legal name, public slug, city/region/timezone, optional logo URL, optional website, optional physical address (only if the owner chose to enter one).
• •Billing metadata: Stripe customer ID, subscription ID, plan, subscription status, current period end. We do not store card numbers — Stripe is the system of record for payment instruments.
• •Bulletins and meetups the owner posted, with timestamps.
• •Aggregate engagement stats — counts of check-ins, bulletin views, mutual waves at the owner’s campground. Aggregate only; never tied to specific campers.

We do not have: real names of campers (unless self-supplied), phone numbers (other than what an owner self-supplies for their campground), government IDs, residential addresses, payment card numbers, or precise real-time GPS coordinates of any user.

Formal legal process should be directed to RoadWave USA LLC. RoadWave does not accept service of process by phone, fax, or social media. Send written legal process to safety@getroadwave.com with the subject line “LEGAL PROCESS” and a scanned copy of the instrument attached. Acceptance via email does not waive any legal defenses or objections.

Where permitted by law, RoadWave may charge a reasonable cost for assembling and producing records. Estimates are provided before any work is done.

For policy questions or to confirm receipt of a request, email safety@getroadwave.com.